Cookie Policy

This Cookie Policy explains how MediSpoon uses cookies and similar technologies when you visit our website or use our platform.

It explains:
• what cookies are
• the types of cookies we use
• why we use them
• how you can manage your cookie preferences

This policy should be read alongside our Privacy Policy.

Cookies are small text files that are stored on your device (such as your computer, tablet or mobile phone) when you visit a website.

They help websites:
• remember your preferences
• recognise your device
• understand how users interact with the site
• improve performance and usability

Cookies do not usually contain information that directly identifies you, but they may be linked to personal data that we hold about you.

MediSpoon uses cookies to ensure our platform works properly and to improve the experience for users.

We use cookies to:
• enable core website and platform functionality
• remember user preferences and settings
• understand how visitors use our site
• identify areas for improvement

We do not use cookies to engage in intrusive tracking or unnecessary advertising.

These cookies are essential for the website and platform to function properly.

They enable features such as:
• user login and authentication
• navigation and page access
• security and fraud prevention

These cookies cannot be disabled through our cookie consent tool.

Analytics cookies

Analytics cookies help us understand how users interact with our website.

They allow us to:
• see which pages are visited most often
• understand how users move through the site
• identify technical issues or usability problems

The information collected is aggregated and anonymised where possible and is used solely to improve our services.

Optional cookies

Optional cookies may be used to support additional functionality or insights, where applicable.

These cookies are only placed on your device if you give consent through our cookie consent tool.

You have control over how cookies are used on your device.

When you first visit our website, you will be presented with a cookie consent tool that allows you to:
• accept all cookies
• reject non-essential cookies
• customise your preferences

You can change your preferences at any time through the cookie settings available on our site.

Most web browsers allow you to:
• view which cookies are stored
• delete existing cookies
• block all or certain types of cookies

Please note that disabling or blocking some cookies may affect how the MediSpoon website or platform functions and may limit access to certain features.

For guidance on managing cookies, please refer to your browser's help documentation.

We may update this Cookie Policy from time to time to reflect:
• changes in law or regulation
• updates to our platform
• improvements in how we manage data

Any updates will be published on this page. We encourage you to review this policy periodically.

If you have any questions about how MediSpoon uses cookies or how to manage your preferences, please contact us.