Refund Policy

Effective Date: February 28, 2026

At MediSpoon, we aim to provide a high-quality, professional UCAT preparation experience. Our refund policy is designed to be fair, transparent and respectful of both students and parents, while recognising the nature of digital learning services.

We encourage users to contact our support team if they experience any issues. In many cases, concerns can be resolved through guidance, technical support or plan adjustments.

Refunds may be considered in the following circumstances:
• Technical issues that prevent access to core platform features and cannot be resolved within a reasonable timeframe
• Service dissatisfaction, provided the request is made within the eligibility period outlined below
• Duplicate or incorrect charges due to billing errors

Refunds are assessed on a case-by-case basis to ensure fairness and consistency.

Refund requests must be submitted within the following timeframes:
• Weekly plans: within 48 hours of purchase
• Monthly plans: within 7 days of purchase
• Season-based plans: within 14 days of purchase

Requests made outside these periods are generally not eligible for a refund, except in exceptional circumstances.

Refunds are not normally provided in the following cases:
• where a significant portion of the content has already been accessed or completed
• where mock exams, live sessions or mentoring services have been used
• where dissatisfaction is based on performance outcomes rather than platform functionality
• where the subscription period has largely elapsed

As UCAT preparation is a skill-based process, results cannot be guaranteed and are not grounds for refunds.

In many cases, we may offer an alternative to a refund, such as:
• subscription extensions
• plan changes or downgrades
• additional guidance on using the platform effectively

These options are often more beneficial for students who wish to continue preparation with improved clarity or support.

To request a refund:
• Contact our support team via the Contact Us page
• Include your account email, plan type and reason for the request
• Our team will review your request and may contact you for further information

We aim to respond to refund requests within 5 working days.

If a refund is approved:
• refunds will be issued to the original payment method
• processing times may vary depending on your payment provider
• confirmation will be sent via email once the refund is processed

We may update this refund policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.

Continued use of MediSpoon after any changes indicates acceptance of the updated policy.

If you have questions about this policy or are unsure whether your situation qualifies for a refund, please contact our support team. We are happy to discuss your options and help find the most appropriate solution.